This Privacy Policy describes how Zhaval ("we," "our," or "us") collects, uses, and protects the personal information of restaurant partners and food service providers ("you" or "Partner") who use the Zhaval Partner mobile application.
1. Information We Collect
Business Information
- Restaurant/Business name and details
- Business registration documents (FSSAI license, PAN card, GST details)
- Business address and serving locations
- Contact information (phone number, email)
- Bank account details for payments
Menu and Product Information
- Food items, descriptions, and pricing
- Food categories and dietary information
- Photos of food items and restaurant
- Operating hours and availability
Order and Transaction Data
- Order details and history
- Customer delivery addresses (for order fulfillment)
- Payment and settlement information
- Ratings and reviews
Device and Usage Information
- Device type and operating system
- App usage patterns and analytics
- Push notification tokens
- IP address and location data
2. How We Use Your Information
We use the collected information to:
- Verify your business credentials and approve your partnership
- Process and manage orders from customers
- Facilitate payments and settlements
- Send order notifications and updates
- Provide customer support
- Improve our platform and services
- Comply with legal and regulatory requirements
- Prevent fraud and ensure platform security
- Send promotional offers and business insights (with consent)
3. Information Sharing
We share your information with:
Customers
- Restaurant name, menu, photos, and ratings
- Operating hours and delivery areas
- Order status and estimated preparation time
Service Providers
- Payment processors for settlements
- Cloud storage providers (Firebase, AWS)
- Analytics and monitoring services
- Customer support tools
Legal Authorities
- When required by law or legal process
- To protect rights, safety, and property
- To prevent fraud or illegal activities
We do NOT sell your personal or business information to third parties.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure cloud infrastructure (Firebase/Google Cloud)
- Regular security audits and monitoring
- Access controls and authentication
- Secure payment processing through certified gateways
Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
As a partner, you have the right to:
- Access your business and personal information
- Update or correct inaccurate information
- Request deletion of your account and data
- Opt-out of promotional communications
- Withdraw consent for data processing (where applicable)
- Export your business data
To exercise these rights, contact us at privacy@zhaval.com
6. Data Retention
We retain your information for as long as:
- Your partnership account is active
- Needed to provide services and fulfill orders
- Required by law (tax records, transaction history)
- Necessary for dispute resolution
After account closure, we may retain certain information for legal compliance and fraud prevention purposes.
7. Business Documents
Documents you provide (FSSAI license, PAN card, GST certificate) are:
- Stored securely in encrypted cloud storage
- Used solely for verification and compliance purposes
- Accessible only to authorized personnel
- Retained as per regulatory requirements
8. Payment Information
Bank account details are:
- Encrypted and stored securely
- Used only for settlement transfers
- Not shared with customers or third parties (except payment processors)
- Protected by PCI-DSS compliant systems
9. Push Notifications
We use push notifications to send:
- New order alerts
- Order status updates
- Important platform announcements
- Promotional offers (optional)
You can manage notification preferences in your device settings or app settings.
10. Third-Party Services
Our app integrates with third-party services:
- Firebase (Google) for authentication and database
- Payment gateways for settlements
- Google Maps for location services
- Analytics tools for app performance
These services have their own privacy policies. We recommend reviewing them.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through:
- In-app notifications
- Email to your registered address
- Updated "Last Updated" date at the top
Continued use of the app after changes constitutes acceptance of the updated policy.
12. Children's Privacy
The Zhaval Partner app is intended for business use only. We do not knowingly collect information from individuals under 18 years of age.
13. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.
14. Compliance
We comply with:
- Information Technology Act, 2000 (India)
- Personal Data Protection Bill (when enacted)
- Payment and Settlement Systems Act, 2007
- Food Safety and Standards Act, 2006
By using the Zhaval Partner app, you acknowledge that you have read, understood, and agree to this Privacy Policy.