Welcome to Zhaval! These Terms of Service ("Terms") govern your use of the Zhaval mobile application and services. By accessing or using Zhaval, you agree to be bound by these Terms.
1. Acceptance of Terms
By creating an account, browsing, or placing orders through Zhaval, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.
2. Description of Service
Zhaval is a food delivery platform that connects customers with local restaurants and home-based food providers within residential societies. We facilitate:
- Discovery of nearby restaurants and food providers
- Online food ordering and payment
- Order tracking and delivery coordination
- Customer reviews and ratings
3. User Accounts
Account Creation
- You must be at least 18 years old to create an account
- You must provide accurate and complete information
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized use of your account
Guest Browsing
- You may browse restaurants without creating an account
- Account creation is required to place orders
- Guest users cannot save preferences or view order history
4. Orders and Payments
Placing Orders
- All orders are subject to acceptance by the restaurant
- Prices displayed include applicable taxes unless stated otherwise
- Delivery fees may apply based on distance and order value
- Minimum order values may be required by some restaurants
Payment
- Payment must be made through approved payment methods
- You authorize us to charge your selected payment method
- All payments are processed securely through certified payment gateways
- You are responsible for ensuring sufficient funds or credit
Pricing
- Prices are subject to change without notice
- The price at the time of order placement applies
- We reserve the right to correct pricing errors
5. Cancellations and Refunds
Order Cancellation
- You may cancel orders before restaurant acceptance
- Cancellation after acceptance may incur fees
- Restaurants may cancel orders due to unavailability
- We reserve the right to cancel orders for any reason
Refunds
- Refunds will be processed according to our refund policy
- Refund timelines depend on your payment method
- Partial refunds may be issued for missing or incorrect items
- Quality issues should be reported within 24 hours
6. Delivery
- Delivery times are estimates and not guaranteed
- You must provide accurate delivery address and contact information
- You or an authorized person must be available to receive the order
- We are not responsible for delays due to weather, traffic, or other circumstances beyond our control
- Failed deliveries due to incorrect information may not be refunded
7. User Conduct
You agree not to:
- Use the service for any illegal purposes
- Harass, abuse, or harm other users, delivery personnel, or restaurant staff
- Provide false or misleading information
- Attempt to gain unauthorized access to our systems
- Use automated systems or bots to access the service
- Interfere with the proper functioning of the platform
- Post inappropriate content in reviews or feedback
- Abuse promotional offers or discounts
8. Food Safety and Quality
Important: Zhaval is a platform connecting customers with restaurants. We are not responsible for:
- Food quality, safety, or preparation
- Allergens or dietary restrictions
- Food-borne illnesses
- Accuracy of menu descriptions
Restaurants are solely responsible for food safety and quality. Please contact the restaurant directly for specific dietary concerns.
9. Reviews and Ratings
- You may rate and review restaurants after order delivery
- Reviews must be honest, accurate, and based on your experience
- We reserve the right to remove inappropriate or fraudulent reviews
- Reviews must not contain offensive language or personal attacks
- You grant us a license to use your reviews for promotional purposes
10. Intellectual Property
All content, trademarks, logos, and intellectual property on Zhaval are owned by us or our licensors. You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or branding without authorization
- Reverse engineer or decompile the application
- Create derivative works based on our platform
11. Limitation of Liability
To the maximum extent permitted by law, Zhaval is not liable for:
- Food quality, safety, or preparation issues
- Delivery delays due to circumstances beyond our control
- Loss or damage to property during delivery
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Actions or omissions of restaurants or delivery personnel
Our total liability shall not exceed the amount you paid for the specific order in question.
12. Indemnification
You agree to indemnify and hold harmless Zhaval, its affiliates, and employees from any claims, damages, or expenses arising from:
- Your use of the service
- Violation of these Terms
- Violation of any third-party rights
- Your conduct or actions
13. Privacy
Your use of Zhaval is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.
14. Promotional Offers
- Promotional codes and discounts are subject to terms and conditions
- Offers may have expiration dates and usage limits
- We reserve the right to modify or cancel promotions at any time
- Abuse of promotional offers may result in account suspension
- Offers cannot be combined unless explicitly stated
15. Location Services
- The app uses location services to show nearby restaurants
- You can disable location services, but functionality may be limited
- We may save location requests from areas we don't currently serve
- Location data is used to improve service availability
16. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of significant changes through:
- In-app notifications
- Email to your registered address
- Updated "Last Updated" date at the top
Continued use of the service after changes constitutes acceptance of the modified Terms.
17. Termination
We may terminate or suspend your account at any time for:
- Violation of these Terms
- Fraudulent or illegal activity
- Abusive behavior towards staff or delivery personnel
- Excessive order cancellations or chargebacks
Upon termination, you must cease all use of the service. Provisions that should survive termination will remain in effect.
18. Dispute Resolution
- For order-related issues, contact customer support first
- We will attempt to resolve disputes amicably
- If unresolved, disputes will be subject to arbitration
- Arbitration will be conducted in accordance with Indian law
19. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [City], India.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zhaval regarding the use of our services.
By using Zhaval, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.