Zhaval ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
1. Information We Collect
Personal Information
- Name and contact information (phone number, email)
- Delivery addresses
- Payment information
- Order history and preferences
Location Information
- GPS location data to show nearby restaurants
- Delivery addresses you provide
- Location requests to identify new service areas
Device Information
- Device type and operating system
- Unique device identifiers
- Mobile network information
- Push notification tokens
Usage Information
- App usage patterns and analytics
- Search queries and browsing history
- Restaurant preferences and favorites
- Order details and feedback
2. How We Use Your Information
We use your information to:
- Process and deliver your food orders
- Show nearby restaurants based on your location
- Communicate with you about orders and services
- Process payments securely
- Improve our services and user experience
- Send order updates and notifications
- Send promotional offers (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
- Identify new areas for service expansion
3. Information Sharing
We may share your information with:
Service Providers
- Restaurants fulfilling your orders (name, delivery address, phone, order details)
- Delivery personnel (delivery address, phone for coordination)
- Payment processors for secure transactions
- Cloud storage providers (Firebase, Google Cloud)
- Analytics and monitoring services
Legal Requirements
- When required by law or legal process
- To protect our rights, safety, and property
- To prevent fraud or illegal activities
We do NOT sell your personal information to third parties.
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure cloud infrastructure (Firebase/Google Cloud)
- Regular security audits and monitoring
- Access controls and authentication
- PCI-DSS compliant payment processing
Note: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Opt-out of marketing communications
- Withdraw consent for data processing
- Export your data
- Restrict certain data processing activities
To exercise these rights, contact us at privacy@zhaval.com
6. Location Data
We collect location data to:
- Show nearby restaurants and societies
- Calculate delivery distances and fees
- Improve service availability in your area
- Track location requests to identify new service areas
You can disable location services in your device settings, but this may limit app functionality. When we don't serve your area yet, we save your location request to help us expand our services.
7. Payment Information
Payment card details are:
- Processed through PCI-DSS compliant payment gateways
- Not stored on our servers
- Encrypted during transmission
- Handled by certified payment processors
8. Cookies and Tracking
We may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze app usage and performance
- Improve user experience
- Provide personalized content
9. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law (transaction records, tax compliance)
- Necessary for dispute resolution
After account deletion, we may retain certain anonymized data for analytics and service improvement.
10. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. Third-Party Services
Our app integrates with third-party services:
- Firebase (Google) for authentication, database, and notifications
- Payment gateways for transactions
- Google Maps for location and navigation
- Analytics tools for app performance monitoring
These services have their own privacy policies. We recommend reviewing them.
12. Push Notifications
We use push notifications to send:
- Order confirmations and status updates
- Delivery notifications
- Promotional offers (optional)
- Important service announcements
You can manage notification preferences in your device settings or app settings.
13. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses
- Privacy Shield frameworks (where applicable)
- Encryption and security measures
14. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through:
- In-app notifications
- Email to your registered address
- Updated "Last Updated" date at the top
Continued use of the app after changes constitutes acceptance of the updated policy.
15. Your California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
- Right to non-discrimination for exercising privacy rights
By using Zhaval, you consent to the collection and use of your information as described in this Privacy Policy.